I was prepared to be a crabbycake. I truly was. It had just been such a long day. All I wanted was a rare cheeseburger, and I wanted it so bad I could just cry. I met a few friends at Bourbon’s Bistro, on Frankfort Avenue, and I was just too exhausted for words. I had heard wonderful things about their burger, a giant stacked thing with grilled onions, smoked bacon, tomato and lettuce, creamy horseradish banana ketchup, cucumber relish and fries.
Now, I like my meat rare. Super rare. Like, alive and bleeding rare. I know about all the risks and whatnot, but a juicy, bloody, gorgeous hunk of meat just makes my day. When the burger came, however, my apocolypse of a day came crashing down around me. It was medium well, closer to well; not the rare I had ordered. I reluctantly flagged down our waitress and asked if they would, perhaps, change it. Now, I hate asking for stuff to be changed. I love eating out, and I hate people who constantly ask to be specially catered to. I also don’t particularly like the taste of spit from an angry chef so I try to avoid sending stuff back. But I NEEDED a rare burger.
And then—a miracle. Our waitress (a very attractive and kind young lady named Crystal) asked how our food was. I told her I was sorry, the burger was just not rare enough, and the manager swooped in and listened to my stuttering, hungry, crabby rant. And…ladies and gentleman.
HE APOLOGIZED AND WHISKED IT AWAY.
AND THEN THEY GAVE ME A TOTALLY NEW, TOTALLY RARE BURGER
AND THEN THEY DID NOT MAKE ME PAY FOR IT.
This is how restaurants ought to deal with situations like this. It was a totally classy, totally fast, totally kind switch. I wasn’t forced to explain over and over what was wrong. Nobody questioned why I had peeled off the bun and started in on the bacon before cutting into the meat (I’m on a long term low carb diet plan—what, did you think I could just eat all this stuff and not worry and not balloon into a total cow?) and nobody griped about redoing my food.
I could tell you the oysters were amazing (they were) and that the lobster grilled cheese with pesto is the most luscious and unreasonably indulgent appetizer in town. I could sing the praises of their extensive bourbon list and the whipped airy goat cheese. The truth is, though, what most impressed me at Bourbon’s was the fast and kind service I received from the staff. Bravo, Bourbon’s, for a job well done and a burger super rare. I applaud your sensational food and service. I will be back!